Effective Date: 5/24/2025

Angel Esthetics & Spa ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, address, birthdate, and other information you provide when booking a service, filling out a form, or contacting us.

• Health Information: Information relevant to your massage or wellness treatment, such as medical history, allergies, or physical conditions (collected with your consent).

• Payment Information: We use secure third-party payment processors and do not store full credit card information.

• Automatically Collected Data: We may collect data such as IP address, browser type, operating system, and pages visited on our website for analytics and performance improvement.

2. How We Use Your Information

We use your information for the following purposes:

• To schedule and provide services.

• To communicate with you about appointments, updates, or special offers.

• To personalize your experience.

• To comply with legal and regulatory obligations.

• To improve our website and services.
  
  

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Trusted third-party service providers (e.g., booking platforms, email marketing services, or payment processors) who help us operate our business.

• Legal authorities when required by law or to protect our rights and safety.
  
  

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or correct your personal information.

• Request deletion of your data.

• Opt out of marketing communications at any time.

• Withdraw consent where applicable.
  
  

To exercise any of these rights, please contact us at angelestheticsandspa@gmail.com or call 610-772-3582.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and collect usage data. You can control cookies through your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact:

Angel  Esthetics &  Spa
Email: angelestheticsandspa@gmail.com
Phone: 610-772-3582
Instagram: @angelestheticsandspa

Last updated: May 24, 2025

The Angel Esthetics & Spa mobile message service (the "Service") is operated by Angel Esthetics & Spa (“Angel Esthetics & Spa”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Angel Esthetics & Spa’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Angel Esthetics & Spa through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Angel Esthetics & Spa. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18554482327 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Angel Esthetics & Spa mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18554482327 or email angelestheticsandspa@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

1. Intake Forms & Medical History: Clients must complete a health history form before the first session to identify any contraindications (e.g., recent surgeries, injuries, or medical conditions).

2. Contraindications & Restrictions: Massage may not be suitable for clients with contagious conditions, deep vein thrombosis, open wounds, or severe cardiovascular issues. (See Absolute Contraindications for Massage Therapy)

3. Cleanliness & Hygiene: Clients must maintain personal hygiene; therapists should provide sanitized linens, clean hands, and a disinfected treatment space.

4. Informed Consent: Clients must give verbal or written consent before treatment, especially for deep tissue or specialized modalities.

A nonrefundable booking fee equal to 25% of the scheduled service total is required to reserve all appointments.

• The booking fee is applied toward the scheduled service.

• The remaining balance is due on the day of the appointment.

• An appointment is not confirmed until the required payment information and booking fee have been received.

• Additional time, products, enhancements, or services added during the appointment will be charged separately.

• Prices listed with a “+” are starting prices and may increase based on time, hair condition, product usage, complexity, or customization.

• Valid payment and contact information must remain on file.

1. Draping Policy: Clients must remain properly draped at all times for modesty and professionalism.

2. Scope of Practice: Massage therapists do not diagnose medical conditions or prescribe treatments beyond their qualifications.

3. No Inappropriate Conduct: Any form of inappropriate behavior results in immediate termination of the session with full payment due.

Massage therapy WILL NOT be performed under the following conditions as it could cause harm to the client: 

1. Contagious or Infectious Conditions

• Fever (body temperature above 100.4°F / 38°C)

• Cold, flu, or viral infections (e.g., COVID-19, influenza)

• Skin infections (e.g., ringworm, impetigo, MRSA, herpes simplex in the active stage)

• Active tuberculosis

• Lice or scabies

2. Cardiovascular Disorders

• Deep vein thrombosis (DVT) or blood clots

• Severe or uncontrolled hypertension

• Recent heart attack (within the last 6 months)

• Severe atherosclerosis or arteriosclerosis

• Unstable angina or other uncontrolled heart conditions

3. Severe Systemic Conditions

• Advanced kidney or liver failure

• Acute inflammatory conditions (e.g., sepsis, systemic infection)

• Advanced or unstable diabetes with complications

• Uncontrolled epilepsy with frequent seizures

4. Acute Injuries & Trauma

• Recent fractures (not fully healed)

• Severe burns or open wounds

• Recent surgery (without medical clearance)

• Severe whiplash or acute spinal injuries

5. Cancer (Certain Cases)

• Active, untreated, or metastatic cancer (unless cleared by a physician)

• Radiation therapy sites (within the last 6 weeks)

6. Pregnancy Complications

• High-risk pregnancy conditions (e.g., pre-eclampsia, placenta previa, history of miscarriage)

• Unexplained abdominal pain or cramping

7. Neurological Conditions

• Recent stroke or transient ischemic attack (TIA)

• Meningitis or encephalitis

8. Intoxication or Substance Use

• Alcohol or drug intoxication

1. Clients and members must book appointments in advance through our online scheduling system (MassageBook) or by contacting us directly at 610-772-3582 via phone call or text message.

2. A valid credit/debit card is required to secure your appointment.

3. An non-refundable $25 deposit is required to secure your appointment. This deposit is non-refundable. Your $25 deposit will be applied to your final balance due at the end of your service. 

4. Remaining balance can be paid in cash, debit/credit cards, via Apple Pay, Venmo or Cash App.

5. There is a $50 flat rate that applies to all in-home services. The travel fee is included within 15 miles of our shop location which is 4348 Germantown Avenue. There is an extra +$3.00 per mile beyond the 15 mile radius. There is an 90-minute session requirement for locations 20+ miles away. Maximum travel time is 1 hour from shop location. 

6. The latest time an outcall massage appointment can be performed is 9:00 pm with a maximum of an 1 1/2 hour massage limit.

1. Cancellations must be made at least 24 hours before the appointment to avoid a cancellation fee. Cancellations within (less than 24 hours) will result in a $50 cancellation charge. 

2. No-shows will be charged 100% of the service price and may result in inability to book future massages and/or termination of membership after repeated occurrences. 

3. First time offenders may receive a one-time courtesy waiver for late cancellation or reschedule. 

4. If a client experiences a medical emergency, severe illness or an unavoidable emergency the cancellation/no show/ reschedule fee may be waived with proper documentation (e.g. doctor's note, accident report, etc). Client must notify us as soon as possible if an emergency arises.

5. For members, cancellations must be made 12 hours in advance to avoid forfeiture of membership credit(s). Cancellations within (less than 12 hours) will result in a deducted credit from your membership to compensate for your cancellation. Any additional sessions must be paid for separately.

6. Cancellations/rescheduling can be made online through the Vagaro app or by contacting Angel Esthetics & Spa directly at 610-772-3582.

7. For clients who have purchased a package from us, if you cancel less than 12 hours from your appointment, your session will be forfeited. Any additional sessions must be paid for separately. 

8. All services are final. No refunds. 

An appointment is considered a no-show when a client does not arrive and has not provided notice before the appointment.

• No-shows forfeit the booking fee.

• A new booking fee will be required to schedule again.

• After repeated no-shows, full payment may be required for future appointments.

• Angel Esthetics & Spa reserves the right to discontinue online booking privileges or decline future appointments.

A 10-minute grace period is provided for late arrivals.

• Please communicate as soon as possible if you expect to be late.

• Arriving late may shorten your service so the following client is not inconvenienced.

• The original service price may still apply when the appointment must be shortened because of late arrival.

• Clients arriving more than 10 minutes late may need to reschedule and will lose the booking fee.

• Additional time cannot be guaranteed.

Why This Policy?
We want to ensure every client gets the full value of their session. Late arrivals disrupt the schedule for other clients, and our therapists must stay on time to respect everyone’s appointments.

1. Memberships are billed monthly on the 1st of each month.

2. Memberships auto-renew until cancelled.

3. Membership benefits can be gifted to family and friends up to 4 times a year determined by your type of membership. (See more information in membership agreement). 

4. Clients may pause their membership for up to 3 months per year for a $25/month hold fee.

5. Cancellation requests must be submitted in writing for documentation. 

6. There is a once per year join limit. For example, if you join on January 1st, 2025, continue your membership for 3 months, then cancel then you will have to wait until January 1st, 2026 to rejoin the membership program. 

Why This Policy?

A minimum commitment ensures consistency in self-care and business sustainability. Auto-renewal provides a seamless experience, while early termination fees prevent misuse of discounted rates.

Enjoy the luxury of professional massage therapy in the comfort of your home. We bring the full spa experience to you—complete with soothing music, aromatherapy, and expert care. Pricing is all-inclusive which includes refreshments, gratuity and hot towels. There is a $50 flat rate that applies to all in-home services. The travel fee is included within 15 miles of our shop location which is 4348 Germantown Avenue. There is an extra +.50c/ or +$1.00/per mile or $2.00/per mile charge beyond 15 miles depending on state and tolls. If tolls can be avoided you will be charged the lesser amount. Maximum travel time is 2 hours or  100 miles from shop location.

Service Areas:

Pennsylvania: .50c/per mile over 15 miles

Delaware: .50c/per mile over 15 miles 

Maryland: .50c/per mile over 15 miles

New Jersey: $1.00/per mile over 15 miles (covers toll charges)

New York: $2.00/per mile over 15 miles (covers toll charges) 

Disclosure: Please make sure your home is clean and tidy. There must be enough room for the massage therapist to comfortably move around which includes standing and sitting. If the therapist comes into a conflict where the home does not meet the standard requirements for providing an in-home service, the therapist holds the right to decline the session. The amount paid for the session will not be refunded due to inconvenience on the therapists' behalf. The therapist will request pictures of the space before confirming appointment to make sure that the service can be performed before accepting a payment. 

Clients should arrive ready to begin their scheduled service.

• Complete all required intake, consent, and consultation forms before the appointment.

• Arrive with enough time to use the restroom, silence your phone, and prepare for your service.

• Inform your provider of allergies, sensitivities, medications, pregnancy, recent procedures, injuries, infections, or changes in your health.

• Failure to follow preparation instructions may require the service to be modified, shortened, or rescheduled.

• Please avoid bringing food into the treatment area unless medically necessary.

Unless a Style Takedown service has been booked, all previous styles must be completely removed before arrival.

• Hair should be fully detangled unless detangling is included in the selected service.

• Excessive detangling, buildup removal, matting, or style removal will require additional time and may result in an added fee.

• Clients arriving with an unremoved style may have their service shortened, modified, or rescheduled.

• Please disclose extensions, adhesives, color, chemical treatments, scalp conditions, allergies, or sensitivities before service.

• Hair and scalp services may be adjusted when irritation, open sores, contagious conditions, excessive inflammation, or other contraindications are present.

• Extensions and specialty hair are not included unless specifically stated in the service description.